Returns & Exchanges
At The Muff Liquor Company, we want you to be completely satisfied with your premium spirits. If your order arrives damaged or incorrect, our straightforward return process ensures a quick resolution.
Notify Our Team
Contact our customer support team within 14 days of receipt, providing your order number and clear photos of any damaged or incorrect items.
Await Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the specific return shipping address.
Secure Packaging
Carefully repackage the unopened bottle in its original transit packaging to ensure it remains protected during the return journey.
Receive Refund or Exchange
Once we receive and inspect the returned item, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing